Frequently Asked Questions

Commisioning

JEWELRY

• ​​I would like you to make a necklace that represents a personal experience I had; can you do that?
  • Yes, I will certainly do my best. We’d start with a free private consultation. Here are some examples of how I use jewelry to tell personal stories. (read more)
•  I would love to commission a piece, but I don't have any items to include.  Can you still make a piece that will tell my story?
• • Glad you asked.  Yes, during your free consultation, I will personally listen to your desires, ideas, memories, messages, and preview any items you have collected.  I like to get to know you or the person we are making the jewelry or art piece for.   ​Then, I'll create basic sketches or design ideas based upon our conversation, give you a timeframe, and estimated price.  Once we're in agreed, work begins, and before you know it, your visual story will be ready for you to wear, share, or display.   Want to see some examples or chat about it during a fee consultation?
• What kind of things can be included in a custom piece of jewelry?
  • Pretty much anything you like, maybe something with a memory associated with it, a collection, or something past down.  I prefer things that are about 6" or smaller because they are more comfortable to wear.  I have some pretty unusual pieces using sentimental items such as bookmarks, shells, keys, china, bullet casings, glass, fur, automotive parts, fishing gear, sewing notions, game pieces, paint brushes, feathers, drift wood, wedding dresses, stones, old jewelry, and even hair.  I'm happy to chat about it, email me and include pictures if you want. 
• Your jewelry is a miniature piece of art, I'd like to display it.  Is that possible?
  • Thank you, Yes, I design my jewelry to be displayed either on the body, on the wall, or as table display.  Custom wall hangings and table top displays are wonder way personalize a space, event,  and your home.  Once I have a better idea of what you are interested in and see any items you may have, then we can brainstorm idea. It's easy to get started with a free consultation. 
• Do you make other art pieces or just jewelry?
  • Good question.  Yes, though jewelry and accessories are one of my favorite art forms, I do we make table top and wall art, small sculptures, large, watercolor paintings and prints, outdoor sculptures, most of these are commissions.  You can learn more about them on my blog.
• Do you teach jewelry classes?
  • Yes, I offer private and small group classes. Classes are tailored to what you want to learn or make, this makes the best use of your time and investment.  learn more

​ ​​SCULPTURES & DECOR

• I have some odd things from my dad, like old fishing stuff, a few tools, etc.. could you make a sculpture or artwork from them?
  • Yes, I can use just about anything, we can discuss options during your free consultation.  I love that you have some items with special memories associated with them, it will make the piece even more special.
• Do you work with people out of your area?
  • Yes, you would simply contact me.  Then we'd have a conversation either by phone  call, zoom, facetime, or skype. During our conversation we will determine your desires and the best methods to move forward,
• Chainsaw Carvings - I'd like to have a carving made, are you still doing making them.
  • Yes and No.  Ed is taking a break from his carvings and only takes on select jobs right now.  Learn more  See carvandings available

gIFT gIVING

Ordering

​PAYMENT OPTIONS
Crows Nest Arts accepts the following issued credit cards: American Express, MasterCard, Visa, Discover, and Pay Pal.  In store or show locations we also accept cash, and Venmo.

SECURED SHOPPING
Your privacy is important to us and we have implement security measures to ensure your transactions are SSL secured.  Beyond its primary data encryption functions, SSL promotes a healthy eCommerce ecosystem through a safe and security-centric web experience.  SSL certificates are indicated in browser windows by https and a lock icon in the address bar. 

SALES TAX INFORMATION
State law requires that internet retailers collect sales tax in states in which they reside. Crows Nest Arts is primarily located in Pennsylvania, therefore we are required to charge applicable taxes for purchases shipped from PA.  Some items may be shipped from out other artists located in Washington State and the appropriate sales taxes will be applied

WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on back-order. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
1st, please check your spam folder. Good for you for keeping your inbox safe with a tough spam filter. It is important you add us in your safe Email List.  If the email isn’t there, please call us.

STORE CREDIT OR GIFT CERTIFICATE
If you have a code for store credit or a gift certificate, enter it into the “Discount Codes” field at checkout.
Note: In order to apply store credit or a gift certificate your order value must match or be higher than the value of your discount code.

WHY AM I RECEIVING DOUBLE CHARGES ON MY CREDIT CREDIT/BANKING CARDS?
We understand this is unsettling. Blame the banks. Unfortunately this happens with some banks systems when your purchase is pending. Please wait until the order clears with your bank and you’ll see you’ve only been charged once.  If it doesn’t, please call us.

STILL HAVE QUESTIONS?
(814) 826-3942                 
crowsnestarts@gmail.com

DO YOU HAVE AN ACTUAL STORE I CAN VISIT?

Yes, we enjoy meeting our customers personally and welcome you to visit  our private studio by setting up a quick appointment by phone, text, e-mail, or contact form on our site.  You can also visit us at an event, fair, or exhibit, sign up for our newsletter to be notified of upcoming events.  Be sure to stay in touch with us via social media @crowsnestarts1

Shipping -  in store pickup  - In Person Delivery

Can I pickup my order in person?
Yes, we do offer in person pickup at our studio or show locations.  Check the in store pickup shipping option upon check out.  Contact us to arrange this.
​
What Shipping Service Do You Use?

• USPS and UPS, most of our smaller items are shipped via USPS priority
  • ​USPS Shipping: Usually priority mail (2-3 business days)  (U.S.A only)
  • As soon as your order leaves our studio, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access to-the-minute location information.
  • Shipping Confirmation: Your order has left our facility and is on its way to you now.
    • ​ In transit: Your order is on the move.
    •  Out for delivery: Your item is really close, as in ‘on its way to your home this very moment.
    • Exception: This unlikely scenario means that UPS has run into very bad weather and is rerouting your order.
•  If there is no activity for two days, we can help. Our number is 1-(814) 826-3942; don’t hesitate to call! If your package has been lost by USPS it takes up to 8-10 business before we can re-ship your order or give you full credit.

​
Will You Deliver?
We do enjoy meeting and working with all our customers and building friendships.  We would like to be able to offer this to everyone but it simply is not possible, there for the answer is it depends. Some of the factors we have to consider are distance, scheduling, crew, and ordered items.  With this said, an extra fee may apply for this service.  Chat with us to see if this is an option we can provide; seeing or installing our art work in your location is always a joy for us,

I RECEIVED AN EMAIL STATING THAT MY ITEM IS ON BACKORDER, WHAT DOES THIS MEAN?
We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. Our products are handmade and the amount of time will vary depending on the item. A general rule of thumb is Jewelry 1-3 weeks, home décor 2-4 weeks, chainsaw carvings 1-3 months. You have several options:
·        You can all us and discuss options
·        You can keep your item on backorder and wait till your item is available again.
·        You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
·        You can simply cancel that particular item if you don’t want to wait for it or change the order.
 
WHEN WILL MY BACKORDER ITEM GET SHIPPED?
As soon as we have it ready, you will get an email letting you know your item was shipped. All back-order items are shipped.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
Before the order has shipped: If you receive an order confirmation email and notice a mistake with the order and the order has not shipped

• Cancel the transaction immediately and replace the order with the correct shipping address. I know this can be frustrating, but it’s most accurate way. Why? We are required to ship to the address you provide at the time of ordering.

After he order has shipped: We understand accidents happen and know this could be frustrating; we have had that happen to us personally too. We are required to ship to the address you provide at the time of ordering. We’ll be honest, once the package is out of our hands and into the shippers hands – We can’t do anything about it from our end.  
Here are a few suggestions:

1. If the package hasn’t been delivered, reach out to the carrier to change the delivery address. (some carriers will charge a fee for this service.)

2.    If you find that the package has been delivered, maybe visit or call the address if they can. (This may or not be practical depending on the circumstances)
Thank you for reaching out and if you need more assistance please call us.

​Repairs, returns & Exchanges

​We take pride in our craftsmanship and want you to enjoy your items.  If you need a repair on an item we made, please contact us, we are happy to help you with this.  (Shipping fees and possible supply costs may apply)
 
Return Policy:
Our ultimate goal is customer satisfaction, and our Return Policy for online orders allows you 7 days to review your purchase and 3 days for onsite purchases.  We understand there are times that your perception of the item purchased is different, when personally inspecting the item. That is usually apparent immediately upon opening the package. If you are dissatisfied for any reason, we will refund your purchase price (less shipping and restocking fee if it applies).  We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our return period. They will be sent back to you; if you reject that return shipment, Crows Nest Arts reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.
 
Steps to Receive a Refund for Eligible Online Orders:

• You will need to contact us first.  We will provide a return address.
• You may want to insure the item, as we cannot be responsible for lost items or damaged items.
• Items must be returned unworn, undamaged, in original condition with all original labels, packaging, and receipt.
• Once we receive and inspect the item/items, you will receive a refund minus shipping cost and restocking fees (if it applies) within 7 business days.

Exceptions

• Custom orders: Custom handmade jewelry orders are not refundable. 
• No refunds or exchanges will be issued:
  • after 7 days from receipt of purchase for online orders
  • after 3 days of purchase for onsite purchases
• Items received for return that are damaged or worn are not refundable.
• No receipt, current sale/discounted price will be applied.
• Final sale clearance merchandise can’t be returned or exchanged.
• Should you have a concern about an item you've purchased, please contact us right away.

 
FREE GIFT RETURN POLICY
If a free gift is issued, it is based on the total of jewelry items purchased (cancelled or refunded items reduce your total).

Photos & Videos

Crows Nest Arts is proud of the photos, video, and information present on our website, social media platforms, and in our other marketing material, all of which are copyright protected. Permission is required to use any of these copyrighted information and/or photos. Please contact us for the necessary permissions and avoid copyright infringement issues.

DO YOU HAVE A PRINTED CATALOG?
The best way to keep up to date on the newest items is to sign up for our newsletter.   Since most of our items are one of a kind, consider visiting our site often to be among the first to gain access to the items you really want. 

OUR PHOGRAPHERS:
Most of the images and videos on our site were taken by Janise Crow
Introduction to Janise Crow's Custom Jewelry Video on page, was made and directed by Rebecca Storch

Newsletters

Being a part of a community is important to us which is why we want to stay connected. We know you are busy and we dislike spam as much as you do, therefore we only send out e-mail newsletters when we have good news or information to share.  We never share or sell your information.   You are in control and  have the option to opt out at anytime.  We would enjoy hearing from you and welcome you to connect with us on social media @crowsnestarts1  

Gallery -  Exhibits -  Media

Do you show your work?
Yes, we welcome the opportunity to showcase our work in galleries.  We are happy to work with curators, art groups, and academic settings. 

Would you be willing to be interviewed?
Yes, we enjoy meeting new people and talking about our work, visions, and passions.

Jewelry Information (care, size, etc).
Jewelry inquiry Form
custom jewelry request form