Frequently Asked Questions & Policies

FAQ | Product Care | Information

Frequently Asked Questions

DO YOU HAVE AN ACTUAL STORE I CAN VISIT?

Yes, we enjoy meeting our customers personally and welcome you to visit our private studio by setting up a quick appointment by phone, text, e-mail, or contact form on our site.

You can also visit us at an event, fair, or exhibit, sign up for our newsletter to be notified of upcoming events or follow us on social media @crowsnestarts1

Ordering

PAYMENT OPTIONS
Crows Nest Arts accepts the following issued credit cards: American Express, MasterCard, Visa, Discover, and Pay Pal. In store or show locations we also accept cash, and Venmo.

SECURED SHOPPING
Your privacy is important to us and we have implement security measures to ensure your transactions are SSL secured. Beyond its primary data encryption functions, SSL promotes a healthy eCommerce ecosystem through a safe and security-centric web experience. SSL certificates are indicated in browser windows by https and a lock icon in the address bar.

SALES TAX INFORMATION
State law requires that internet retailers collect sales tax in states in which they reside. Crows Nest Arts is primarily located in Pennsylvania, therefore we are required to charge applicable taxes for purchases shipped from PA. Some items may be shipped from out other artists located in Washington State and the appropriate sales taxes will be applied

WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on back-order. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
1st, please check your spam folder. Good for you for keeping your inbox safe with a tough spam filter. It is important you add us in your safe Email List. If the email isn’t there, please call us.

STORE CREDIT OR GIFT CERTIFICATE
If you have a code for store credit or a gift certificate, enter it into the “Discount Codes” field at checkout.
Note: In order to apply store credit or a gift certificate your order value must match or be higher than the value of your discount code.

WHY AM I RECEIVING DOUBLE CHARGES ON MY CREDIT CREDIT/BANKING CARDS?
We understand this is unsettling. Blame the banks. Unfortunately this happens with some banks systems when your purchase is pending. Please wait until the order clears with your bank and you’ll see you’ve only been charged once. If it doesn’t, please call us.

STILL HAVE QUESTIONS?
Contac Us

Commisioning

JEWELRY

I would like you to make a necklace that represents a personal experience I had; can you do that?
- Yes, I will certainly do my best. We’d start with a free private consultation. Here are some examples of how I use jewelry to tell personal stories. (read more)
I would love to commission a piece, but I don't have any items to include. Can you still make a piece that will tell my story?
- Glad you asked. Yes, during your free consultation, I will personally listen to your desires, ideas, memories, messages, and preview any items you have collected. I like to get to know you or the person we are making the jewelry or art piece for. Then, I'll create basic sketches or design ideas based upon our conversation, give you a timeframe, and estimated price. Once we're in agreed, work begins, and before you know it, your visual story will be ready for you to wear, share, or display. Want to see some examples or chat about it during a fee consultation?
What kind of things can be included in a custom piece of jewelry?
- Pretty much anything you like, maybe something with a memory associated with it, a collection, or something past down. I prefer things that are about 6" or smaller because they are more comfortable to wear. I have some pretty unusual pieces using sentimental items such as bookmarks, shells, keys, trinkets, bullet casings, glass, fur, automotive parts, fishing gear, sewing notions, game pieces, paint brushes, feathers, drift wood, wedding dresses, stones, old jewelry, and even hair. I'm happy to chat about it, email me and include pictures if you want.
Your jewelry is a miniature piece of art, I'd like to display it. Is that possible?
- Thank you, Yes, I design my jewelry to be displayed either on the body, on the wall, or as table display. Custom wall hangings and table top displays are wonder way personalize a space, event, and your home. Once I have a better idea of what you are interested in and see any items you may have, then we can brainstorm idea. It's easy to get started with a free consultation.
Do you make other art pieces or just jewelry?
- Good question. Yes, though jewelry and accessories are one of my favorite art forms, I do we make table top and wall art, small sculptures, large, watercolor paintings and prints, outdoor sculptures, most of these are commissions. You can learn more about them on my blog.
Do you teach jewelry classes?
- Yes, I offer private and small group classes. Classes are tailored to what you want to learn or make, this makes the best use of your time and investment. learn more

SCULPTURES & DECOR

I have some odd things from my dad, like old fishing stuff, a few tools, etc.. could you make a sculpture or artwork from them?
- Yes, I can use just about anything, we can discuss options during your free consultation. I love that you have some items with special memories associated with them, it will make the piece even more special.
Do you work with people out of your area?
- Yes, you would simply contact me. Then we'd have a conversation either by phone call, zoom, facetime, or skype. During our conversation we will determine your desires and the best methods to move forward,
Chainsaw Carvings - I'd like to have a carving made, are you still doing making them. No, Ed is taking a break from carving at this time. You can follow us on social media @crowsnestarts1 or subscribe to our newsletter keep informed.

Do You offer gift Cards?

Yes, we do offer e-gift cards good towards art pieces, jewelry, commissions, and classes. Click Here

Shipping - in store pickup - In Person Delivery

Can I pickup my order in person?
Yes, we do offer in person pickup at our studio or show locations. Check the in store pickup shipping option upon check out. Contact us to arrange this.

What Shipping Service Do You Use?

USPS and UPS, most of our smaller items are shipped via USPS priority
- USPS Shipping: Usually priority mail (2-3 business days) (U.S.A only)
- As soon as your order leaves our studio, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access to-the-minute location information.
- Shipping Confirmation: Your order has left our facility and is on its way to you now.
  - In transit: Your order is on the move.
  - Out for delivery: Your item is really close, as in ‘on its way to your home this very moment.
  - Exception: This unlikely scenario means that UPS has run into very bad weather and is rerouting your order.
If there is no activity for two days, we can help. Our number is 1-(814) 826-3942; don’t hesitate to call! If your package has been lost by USPS it takes up to 8-10 business before we can re-ship your order or give you full credit.

Will You Deliver?
We do enjoy meeting and working with all our customers and building friendships. We would like to be able to offer this to everyone but it simply is not possible, there for the answer is it depends. Some of the factors we have to consider are distance, scheduling, crew, and ordered items. With this said, an extra fee would apply for this service. Chat with us to see if this is an option we can provide; seeing or installing our art work in your location is always a joy for us,

I RECEIVED AN EMAIL STATING THAT MY ITEM IS ON BACKORDER, WHAT DOES THIS MEAN?
We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. Our products are handmade and the amount of time will vary depending on the item. A general rule of thumb is Jewelry 1-3 weeks, home décor 2-4 weeks, chainsaw carvings 1-3 months. You have several options:
·        You can all us and discuss options
·        You can keep your item on backorder and wait till your item is available again.
·        You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
·        You can simply cancel that particular item if you don’t want to wait for it or change the order.

WHEN WILL MY BACKORDER ITEM GET SHIPPED?
As soon as we have it ready, you will get an email letting you know your item was shipped. All back-order items are shipped.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
Before the order has shipped: If you receive an order confirmation email and notice a mistake with the order and the order has not shipped

Cancel the transaction immediately and replace the order with the correct shipping address. I know this can be frustrating, but it’s most accurate way. Why? We are required to ship to the address you provide at the time of ordering.

After the order has shipped: We understand accidents happen and know this could be frustrating; we have had that happen to us personally too. We are required to ship to the address you provide at the time of ordering. We’ll be honest, once the package is out of our hands and into the shippers hands – We can’t do anything about it from our end.
Here are a few suggestions:

If the package hasn’t been delivered, reach out to the carrier to change the delivery address. (some carriers will charge a fee for this service.)

2. If you find that the package has been delivered, maybe visit or call the address if they can. (This may or not be practical depending on the circumstances)

Thank you for reaching out and if you need more assistance please contact us.

Repairs, returns & Exchanges

We take pride in our craftsmanship and want you to enjoy your items. If you need a repair on an item we made, please contact us, we are happy to help you with this. (Shipping fees and possible supply costs may apply)

Return Policy:
Our ultimate goal is customer satisfaction, and our Return Policy for online orders allows you 7 days to review your purchase and 3 days for onsite purchases. We understand there are times that your perception of the item purchased is different, when personally inspecting the item. That is usually apparent immediately upon opening the package. If you are dissatisfied for any reason, we will refund your purchase price (less shipping and restocking fee if it applies). We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our return period. They will be sent back to you; if you reject that return shipment, Crows Nest Arts reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.

Steps to Receive a Refund for Eligible Online Orders:

You will need to contact us first. We will provide a return address.
You may want to insure the item, as we cannot be responsible for lost items or damaged items.
Items must be returned unworn, undamaged, in original condition with all original labels, packaging, and receipt.
Once we receive and inspect the item/items, you will receive a refund minus shipping cost and restocking fees (if it applies) within 7 business days.

Exceptions

Custom orders: Custom handmade jewelry orders are not refundable.
No refunds or exchanges will be issued:
- after 7 days from receipt of purchase for online orders
- after 3 days of purchase for onsite purchases
Items received for return that are damaged or worn are not refundable.
No receipt, current sale/discounted price will be applied.
Final sale clearance merchandise can’t be returned or exchanged.
Should you have a concern about an item you've purchased, please contact us right away.

FREE GIFT RETURN POLICY
If a free gift is issued, it is based on the total of jewelry items purchased (cancelled or refunded items reduce your total).

Product Care

Jewelry care by Metal

General Jewelry Care Tips:

Avoid exposure to chemicals: Keep your jewelry away from harsh chemicals such as perfume, hairspray, and cleaning products, as they can damage or discolor metals and gemstones.
Remove before activities: Take off your jewelry before engaging in activities like swimming, exercising, or household chores to prevent damage or loss.
Store properly: Store your jewelry in a cool, dry place, preferably in individual pouches or compartments to prevent scratching and tangling.
Regular cleaning: Clean your jewelry regularly with a soft, lint-free cloth to remove dirt, oils, and fingerprints. For more thorough cleaning, follow metal-specific instructions below.

Sterling Silver Jewelry Care:

Regular Cleaning: Clean sterling silver regularly with a soft, lint-free cloth to remove tarnish, oils, and dirt.
Mild Soap Solution: For more thorough cleaning, use a mild soap solution (mild dish soap diluted in warm water) and a soft brush. Gently scrub the silver, rinse, and pat dry.
Polishing: Use a silver polishing cloth or a gentle silver cleaner to restore shine. Avoid abrasive materials that can scratch the surface.
Anti-Tarnish Storage: Store sterling silver in anti-tarnish pouches or with anti-tarnish strips to slow down tarnishing. Keep it in a cool, dry place.
Avoid Chemicals: Remove sterling silver jewelry before using household cleaners, swimming, or exposing it to perfumes and lotions, as these can accelerate tarnishing.

Stainless Steel Jewelry Care:

Basic Cleaning: Wipe stainless steel jewelry with a soft cloth to remove fingerprints and everyday dirt.
Mild Soap and Water: For more thorough cleaning, use a mild soap solution (dish soap diluted in warm water) and a soft brush. Rinse and pat dry.
Avoid Scratches: While stainless steel is durable, it can still scratch. Store each piece separately or wrap it in a soft cloth to prevent scratches.
Avoid Harsh Chemicals: Keep stainless steel jewelry away from harsh chemicals and abrasives to maintain its shine.

Plated Metal Jewelry Care (Gold/Silver/Copper Plated):

Gentle Cleaning: Clean plated jewelry with a soft, damp cloth to remove light dirt and oils.
Mild Soapy Water: If needed, use a mild soap solution (mild dish soap diluted in warm water) to clean the plated surface. Avoid abrasive materials.
Pat Dry: After cleaning, pat the jewelry dry with a soft cloth. Avoid rubbing vigorously to prevent the plated layer from wearing off.
Avoid Moisture: Remove plated jewelry before swimming, showering, or engaging in activities that expose it to moisture, as prolonged exposure can cause the plating to degrade.
Limited Polishing: Limit the use of polishing cloths, as excessive polishing can wear down the plated layer. Instead, focus on gentle cleaning.

Remember, plated jewelry requires extra care as the plated layer can wear off over time. If the plating starts to fade, it may need to be re-plated by a professional jeweler. Always follow any specific care instructions provided by the jeweler or manufacturer for your plated jewelry.

Copper Jewelry
Copper jewelry has a tendency to oxidize and may cause skin discoloration, turning it green. However, with proper care, you can minimize these effects and keep your copper jewelry looking beautiful. Our jewelry is coated with a clear protective layer to protect your skin from discoloring and the patina applied.

Gentle Cleaning:
- Clean copper jewelry regularly with a soft, lint-free cloth to remove dirt, oils, and sweat.
- Avoid using abrasive materials that can scratch the surface.
Mild Soap Solution:
- If your copper jewelry needs a deeper clean, use a mild soap solution (mix mild dish soap with lukewarm water).
- Gently scrub the jewelry with a soft brush, rinse thoroughly, and pat dry.

Preventing Skin Discoloration (from copper jewelry)
If your clear coat layer should wear off here are suggestions.

Clear Nail Polish Barrier:
- Apply a thin layer of clear nail polish to the inside of the copper jewelry, forming a barrier between the metal and your skin.
Wax Coating:
- Apply a thin layer of beeswax or clear jewelry wax to the copper surface. This creates a protective barrier and slows down the oxidation process.
Avoid Moisture:
- Remove copper jewelry before showering, swimming, or any activity that exposes it to moisture, as water can speed up the oxidation process.
Keep Dry:
- Dry your jewelry thoroughly after cleaning to prevent any residual moisture from affecting the metal.
Limit Contact with Skin:
- If you're prone to skin discoloration, consider wearing copper jewelry over clothing or placing a barrier (like a fabric patch) between the jewelry and your skin.
Rotate Jewelry:
- Avoid wearing copper jewelry every day to give your skin a break and reduce the likelihood of discoloration.
Regular Maintenance:
- Stay proactive with regular cleaning and maintenance to remove any accumulated oils and prevent tarnish buildup.

Remember that some level of patina or tarnish is natural for copper and can add character to the piece. If you prefer the shiny look, you can always polish it to maintain the original finish. By incorporating these care tips, you can enjoy your copper jewelry without worrying about skin discoloration.

Gemstone Care

Basic cleaning and care instructions for some of our popular gemstones

Turquoise:

Avoid Chemicals: Turquoise is sensitive to chemicals and can be easily damaged. Avoid exposing it to perfumes, hairsprays, and cleaning products.
Gentle Cleaning: Clean turquoise with a soft, damp cloth. Avoid using abrasive materials or brushes that can scratch the surface.
No Ultrasonic Cleaners: Do not use ultrasonic cleaners or steam cleaners for turquoise, as they can cause fractures or discoloration.
Storage: Store turquoise jewelry in a cool, dry place away from direct sunlight. Wrap it in a soft cloth to prevent scratches.

Pearl:

Wipe with Soft Cloth: After wearing, wipe pearls with a soft, damp cloth to remove oils and perspiration. This helps maintain their luster.
Avoid Harsh Chemicals: Pearls are sensitive to acids and chemicals. Keep them away from household cleaners, perfumes, and makeup.
No Ultrasonic Cleaners: Avoid using ultrasonic or steam cleaners for pearls, as they can damage the delicate surface. Stick to gentle cleaning methods.
Avoid Heat and Sunlight: Pearls can be affected by extreme heat and prolonged exposure to direct sunlight. Store them in a cool, dry place.
String Inspection: If your pearls are strung, periodically check the string for signs of wear. If it seems frayed, consider restringing to prevent breakage.
Wear Last, Remove First: Put on your pearl jewelry after applying makeup, perfume, and hairspray. Remove it first when undressing to avoid exposure to substances that can harm pearls.

Diamond:

Soap and Water Bath: Soak diamonds in a mild solution of soap and warm water. Use a soft brush to remove dirt and oils, then rinse and pat dry.
Avoid Harsh Impact: Diamonds are durable but can chip. Avoid wearing diamond jewelry during activities where it may be subjected to harsh impacts.
Regular Inspection: Periodically check the prongs and settings of diamond jewelry to ensure stones are secure. Loose settings can lead to loss.
Store Separately: Diamonds can scratch other gemstones and metals. Store diamond jewelry separately or in a padded jewelry box.

Sapphire:

Gentle Cleaning: Clean sapphires with a soft cloth or a mild soap solution. Rinse and pat dry.
Avoid Heat and Steam: Sapphires are generally heat-treated to enhance color. Avoid exposing them to extreme heat or steam, as it can affect the treatment.
Avoid Abrasives: Do not use abrasive cleaners or materials that may scratch the surface of the sapphire.
Store Safely: Store sapphire jewelry in a fabric-lined box or pouch to prevent scratching.

Remember, these are general care guidelines, and it's essential to consider any specific recommendations from the jeweler or manufacturer for your particular gemstone jewelry.

Vintage Jewelry Care

Cleaning and caring for vintage and antique jewelry without submerging it in water requires a gentle approach to avoid damaging delicate components.

Cleaning:

Soft Brush or Cloth: Use a soft, dry or slightly damp cloth to gently wipe away dust, dirt, and oils. For intricate details, use a soft brush (such as a makeup brush or a soft toothbrush) to reach crevices without the need for submersion.
Mild Soap Solution: If additional cleaning is necessary, create a mild soap solution using a gentle dish soap and lukewarm water. Dip the soft brush or cloth into the solution, and carefully clean by dabbing the jewelry. Be cautious around any areas with glued components or delicate settings. Wipe away soap residue with a clean, damp cloth. DO NOT SATURATE OR SUBMERGE OR SOAK.
Q-Tips for Detailing: Use Q-tips dipped in the mild soap solution for detailed cleaning in hard-to-reach areas. Be gentle and avoid applying excessive pressure. DO NOT SATURATE OR SUBMERGE OR SOAK
Avoid Submersion: Refrain from fully submerging vintage and antique jewelry, especially if it contains porous materials, delicate gemstones, or components that may be damaged by water.

Caring:

Limited Exposure: Vintage jewelry is often more fragile due to its age. Limit exposure to harsh elements such as sunlight, extreme temperatures, and chemicals.
Store Properly: Store vintage and antique jewelry in a dry, cool place away from direct sunlight. Use individual compartments or pouches to prevent pieces from scratching each other.
Regular Inspection: Periodically inspect the settings, clasps, and overall condition of the jewelry. Look for signs of wear, loose stones, or any areas that may need attention.
Avoid Ultrasonic Cleaners: Refrain from using ultrasonic cleaners or steam cleaners, as they can be too harsh for vintage pieces and may cause damage.
Professional Appraisal: Consider getting a professional appraisal for insurance purposes, especially if the vintage or antique jewelry has significant value.
Jeweler Consultation: If you're unsure about the best care practices for a specific piece, consult with a jeweler experienced in handling vintage and antique jewelry.
Avoid Abrasives: Do not use abrasive cleaning materials or harsh chemicals, as these can damage the delicate surfaces of vintage pieces.

By adopting a cautious and gentle approach, you can effectively clean and care for vintage and antique jewelry without the need for submersion in water, preserving the integrity and beauty of these unique pieces. If in doubt, seek professional advice from a jeweler with expertise in handling antique and vintage jewelry.

Costume Jewelry Care

Costume Jewelry:

Keep dry: Avoid exposing costume jewelry to water, as it can cause the metal to tarnish and damage the stones.
Handle with care: Costume jewelry is often more delicate, so handle it gently to prevent breakage or loss of stones.

copper & Brass BOWL care

Caring for and polishing copper and brass bowls can keep them looking beautiful and prevent tarnish.
Our bowls have various patinas / finishes, and sealants applied. The product tag will specify the finish applied to your copper bowl.
Here's a guide on how to clean, care for, and polish copper and brass bowls:

General Care Tips:

Avoid Abrasives: Do not use abrasive scrubbers or harsh chemicals, as they can scratch and damage the metal.
Regular Dusting: Dust the bowls regularly to prevent buildup, using a soft, dry cloth.
Dry Thoroughly: After cleaning, make sure to dry the bowls completely to prevent water spots and tarnish.
Protect from Moisture: Store copper and brass bowls in a dry environment to avoid tarnishing. Use felt or cloth pads between stacked bowls to prevent scratches.
Wax Coating (Optional): Consider applying a thin layer of beeswax or clear lacquer to help protect the metal and maintain its shine.

Cleaning Copper and Brass Bowls:

Mild Soap Solution:
- Mix a solution of mild dish soap and lukewarm water.
- Dampen a soft cloth or sponge with the soapy water.
- Gently wipe the surface of the copper or brass bowl to remove dirt and grime.

Polishing Copper and Brass Bowls:

Commercial Metal Polish:
- Choose a high-quality metal polish suitable for copper and brass.
- Apply a small amount of polish to a soft cloth.
- Buff the surface of the bowl using circular motions until the desired shine is achieved.
Olive Oil and Vinegar Polish:
- Mix equal parts olive oil and white vinegar.
- Apply the mixture to the bowl using a soft cloth.
- Buff the surface until it shines, then wipe away excess with a clean cloth.

By following these care and polishing instructions, you can keep your copper and brass bowls looking polished and vibrant for years to come.

Information

Images | Videos | credits

Crows Nest Arts is proud of the photos, video, and information present on our website, social media platforms, and in our other marketing material, all of which are copyright protected. Permission is required to use any of these copyrighted information and/or photos. Please contact us for the necessary permissions and avoid copyright infringement issues.

Due to the social nature of this site, this channel may make use of copyrighted material the use of which has not always been specifically authorized by the copyright owner. Its application constitutes a fair use of any such copyrighted material as provided for in section 107, the material on this channel is offered publicly and without profit, to the user of the internet for comment and nonprofit educational informational purposes. The following work is intended to be shared, is free and only for educational purposes.

DO YOU HAVE A PRINTED CATALOG?
The best way to keep up to date on the newest items is to sign up for our newsletter. Since most of our items are one of a kind, consider visiting our site often to be among the first to gain access to the items you really want.

IMAGE AND VIDEO CREDITS
Thank you for allowing us to use your images or clips.

Images on this website
- photographer: Janise Crow
- photographer: Linda Hale, environmental portraits of Janise Crow 1, 2,
- photographer: Susan Scherr, environmental portraits of Janise Crow, headers 1, 2
Video: Introduction to Janise Crow's Custom, (see on youtube) created by Rebecca Storch

Video: Prayer Vessels Heavy Hearted, How I Learned to Let Go of My Concerns (see on youtube)
- One image of hand stretched out: billy-pasco-se3tHNszbkM-unsplash
- One woman standing in sun arms out looking up brooke-cagle-QJ1j4HOdNtI-unsplash
- All other images shown in video are created by Janise Crow

Newsletters

Being a part of a community is important to us which is why we want to stay connected. We know you are busy and we dislike spam as much as you do, therefore we only send out occasional e-mail newsletters when we have good news or information to share. We never share or sell your information. You are in control and have the option to opt out at anytime. subscribe here

We would enjoy hearing from you and welcome you to connect with us on social media @crowsnestarts1

Gallery - Shows- Media

Do you show your work?
Yes, we welcome the opportunity to showcase our work in galleries. We are happy to work with curators, art groups, and academic settings.

Would you be willing to be interviewed?
Yes, we enjoy meeting new people and talking about our work, visions, and passions.

We welcome the opportunity to discuss our latest art projects and the creative journey behind them. We believe our work could provide a unique perspective for your audience. Let's chat to explore this further. Contact Janise

Policies | Terms

Privacy Policy: Crows Nest Arts, LLC respects the privacy of its users and is committed to protecting their information. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the terms described in this policy.
Information Collection: We collect personal information such as name, address, email, and payment details when you make a purchase or sign up for our newsletter.
Use of Information: Personal information is used for order fulfillment, customer service, and communication about our products and promotions. We may use non-personal information for analytics and improving our website.
Security: We employ industry-standard security measures to protect your information during transmission and storage. However, no method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.
Third-Party Services: We may use third-party services for payment processing and shipping. These services have their own privacy policies, and we encourage you to review them.
Cookies: Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of the site.
Email Marketing: By providing your email, you consent to receiving promotional emails. You can opt-out at any time by using the unsubscribe link in the emails or contacting us.
Terms and Conditions: Welcome to Crows Nest Arts. By accessing our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully.
Product Information: We strive to provide accurate product information, but we do not guarantee that all product descriptions, prices, or images are error-free.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including inaccuracies in product information or pricing errors.
Payment: Payments are processed securely. We do not store your credit card information.
Shipping: Shipping times and costs are estimated. Delays may occur due to unforeseen circumstances.
Returns and Exchanges: Our return policy outlines the terms and conditions for returns and exchanges. Please review this policy before making a purchase.
Intellectual Property: All content on our website is the property of Crows Nest Arts. Unauthorized use is prohibited.
Email Collection Disclaimer: By providing your email address, you agree to receive marketing emails from Crows Nest Arts. You can unsubscribe at any time by clicking the "unsubscribe" link in the emails. We will not share your email address with third parties.
General Disclaimers:

Information on this website is provided "as is" without any representations or warranties.
Crows Nest Arts will not be liable for any direct, indirect, or consequential loss or damage arising out of or in connection with the use of this website.

Blog Disclaimer:

The blog owner is not liable for offensive comments.
Views in the blog are personal and do not represent affiliated organizations.

Handmade Products Terms and Conditions:

Products are handmade, and variations may occur.
Materials used may result in variations in appearance.
Product images may differ slightly from the actual product.
Products crafted from recycled or organic materials may have unique characteristics.
Follow care instructions provided for product longevity.

Warranty Terms:

Warranty covers defective items for six months from the date of purchase.
Exclusions include normal wear and tear, misuse, neglect, or unauthorized modifications.
Resolution options include repair, replacement, or a refund.

Crows Nest Arts Practices Disclaimer:

Participants assume the inherent risks associated with activities involving matches, fire, or burning.
Content is for educational and entertainment purposes, not a substitute for professional advice.
Crows Nest Arts is not liable for any consequences resulting from matches, fire, or burning activities.

Thank you for your understanding and cooperation. Crows Nest Arts, LLC

Safety

Crows Nest Arts encourages participants if engaging in activities involving matches, fire, or burning, including the burning of paper, in a safe and responsible manner. The following safety guidelines are provided to ensure a secure and enriching experience. Participants are expected to adhere to these guidelines, recognizing that Crows Nest Arts is not liable for any mishaps, accidents, or outcomes resulting from these activities.

1. Informed Consent:

Participants engaging in activities involving matches, fire, or burning must provide informed consent, acknowledging the inherent risks associated with such activities.

2. Adult Supervision:

Participants under the age of 18 must have adult supervision while engaging in any activities involving matches, fire, or burning.

3. Proper Training:

Individuals should seek proper training or guidance before attempting activities involving matches, fire, or burning, especially if they are unfamiliar with safety protocols.

4. Fire Safety Awareness:

Participants should familiarize themselves with basic fire safety measures, including the use of fire extinguishers and emergency procedures.

5. Controlled Environments:

Engage in matches, fire, or burning activities only in controlled environments, such as fire-resistant containers or designated areas, to minimize the risk of accidents.

6. Fire Extinguishers:

Have a working fire extinguisher nearby when participating in activities involving matches, fire, or burning. Know how to use it effectively.

7. Protective Gear:

Use appropriate protective gear, such as heat-resistant gloves and clothing, to minimize the risk of burns.

8. No Solo Activities:

Avoid engaging in activities involving matches, fire, or burning alone. Always have a buddy or supervisor present.

9. Emergency Contacts:

Ensure that emergency contact information is readily available and known to all participants.

10. First Aid Kit:

Keep a well-equipped first aid kit on hand to address minor injuries promptly.

11. Weather Conditions:

Consider weather conditions before engaging in outdoor activities involving fire. Windy conditions may pose additional risks.

12. Fire Permitting Authorities:

If participating off-premises, obtain any required permits or permissions from local authorities related to fire or burning activities.

13. Communication:

Establish clear communication channels among participants and have a predetermined signal for emergency situations.

14. Responsible Disposal:

Properly dispose of burnt materials in designated containers to prevent fire hazards.

15. Reporting Incidents:

Report any accidents, injuries, or near misses promptly to the designated supervisor or Crows Nest Arts staff.

By participating in activities involving matches, fire, or burning, participants acknowledge and agree to abide by these safety guidelines. Crows Nest Arts is not liable for any incidents, mishaps, or outcomes resulting from these activities.
For any questions or clarifications regarding safety guidelines, please contact Crows Nest Arts at [[email protected]].
Thank you for your commitment to safety and responsible engagement.
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